Name Of The Company: Unisys India Pvt Ltd
Experience:0 – 4 Years
Job Title: Service Desk Analyst
Location: Bangalore
Education:UG – Any Graduate – Any Specialization,Graduation Not Required, PG – Any PG Course – Any Specialization,Post Graduation Not Required
Job Description:
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence.
Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.
Key Responsibilities/Outcomes:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
Experience 0 to 4 years
Education PUC & Above.
Excellent verbal and written communication.
Willingness and ability to work in shifts (24 x 7)
Good knowledge on Operating Systems, Hardware, Networking and MS Applications.
Multitasking and coordination skills.
Team Player.
Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Core Competencies:
Communication skills – written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale.
Act Independently and be self motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Customer Focus
Company Profile:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities – two in Bangalore and one in Hyderabad.
Walkin Date: 21st April
Time: 10am – 4.30pm
Contact Details:
Executive Name: Ritu
Address:
Unisys India Pvt Ltd
Purva Premier 135/1, Residency Road,
BANGALORE,Karnataka,India 560025
opp.to Bangalore club.
Telephone:91-80-39904120
Email ID: ritu.sengar@in.unisys.com
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