Location : Hyderabad / Secunderabad
Education : UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type : BPO/ITES
Role : Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile:
• Should have completed Graduation.
• UG should have atleast 1yr International call center OR 2yrs other domain experience.
• BE/BTECH freshers 65% Or 1yr International call center exp.
For Technical Support:
. Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Job Description
Walk in interviews : Monday to Friday 11am - 5pm
Venue :
Dell international services,
HITEC City Layout,
HITEC City,
Hyderabad,
Beside Cyber Gateway.
Reference : Pls mention " Job Portal - Shiva" in the application form at Dell
• Should have completed Graduation.
• UG should have atleast 1yr International call center OR 2yrs other domain experience.
• BE/BTECH freshers 65% Or 1yr International call center exp.
For Technical Support:
. Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Jillur Rahman
I'm Jillur Rahman. A full time web designer. I enjoy to make modern template. I love create blogger template and write about web design, blogger. Now I'm working with Themeforest. You can buy our templates from Themeforest.
Website: http://www.wpcoderx.com/
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